Outsource Your Business
Processes with Servo Bot
With ServoBot, we offer convenience in automating business processes which will save you time and costs.
Need something? Our Servo Bot Customer Service is ready to help you
We believe that our solutions will provide great benefits to your business. Therefore, we offer a free trial without any costs. Experience firsthand the convenience and efficiency provided by our servo bot
Advantages of Our Solutions
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Fast and Accurate Response answering customer questions and requests in real-time
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Save operational costs up to 80% with service automation which can reduce your team's workload, so you can focus on more strategic tasks
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24/7 non-stop service
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Easy Integration with various systems you use
Artificial intelligence (AI) based solutions designed to increase call center efficiency. With Servo Bot, companies can replace the role of agents in handling customer service calls, making the process faster, more effective, and always available 24/7
Challenges in Call Center Operations
High call volume requiring fast handling.
Repetitive and time-consuming customer questions.
Limited human resources to handle calls efficiently.
The need to provide accurate and consistent answers to customers.
The role of Servo Bot in overcoming these challenges
Uses artificial intelligence (AI) to answer customer questions automatically
Manage high call volumes efficiently and seamlessly
Provide consistent and accurate answers based on a customizable knowledge base.
Reduce human workload and increase overall call center productivity.
Servo Bot Key Features and Capabilities
Automatic Call Handling
01. Servo Bot can automatically handle incoming calls from customers.
02. This bot is equipped with the ability to listen and understand customer questions quickly and accurately.
03. Can answer general questions and direct calls to a human agent if necessary.
Knowledge-based Integration
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Servo Bot has strong integration with the company's knowledge base.
02. This bot uses information from that knowledge base to provide consistent and accurate answers to customers.
03. The knowledge base can be updated and adjusted according to company needs.
Using NLP and Generative AI Technology
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Servo Bot uses Natural Language Processing (NLP) technology to understand the natural language used by customers in their inquiries.
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Bots also leverage Generative AI to generate contextual and relevant answers based on customer questions.
Commands or Prompts that can be customized very easily and quickly
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This feature allows companies to easily set the commands and prompts used by Servo Bot.
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Commands and prompts can be tailored to language that is easy for customers to understand and relevant to the types of questions that frequently arise.
Real-time customer service support
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Servo Bot provides real-time customer service support, without long wait times.
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Customers can quickly get answers to their questions and resolve problems without having to wait long in the call queue.
Flow of Determining Roles and Knowledge in Servo Bot
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The operator sets the role and nature of AI in serving customers through the Prompt Editor
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The operator uploads a txt file containing knowledge or FAQ which will later be used as a reference by AI in answering questions from customers
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Servo Bot is ready to receive calls containing questions or complaints from customers
Servo Bot Usage Flow
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Customers make calls to customer service via webphone
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Servo Bot which uses Generative AI technology will immediately answer questions and complaints from customers
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Reports from each call containing voice records, text transcriptions and several notes will be created automatically and in real-time
Benefits of Using Servo Bot
Operational Efficiency
Handle high call volumes quickly and seamlessly and Reduce customer waiting times and increase service responsiveness
Cost Effective
Replace humans in routine tasks, reduce labor costs and optimize resource use with intelligent call management
Consistency in Service
Provide consistent and accurate answers based on a knowledge base that is continuously updated. Ensure every customer gets the same good experience in resolving their questions
Scalability
Can handle calls from many customers simultaneously, increasing call center service capacity
Monitoring and Analysis
Provides reports in the form of call recordings and text transcriptions for performance monitoring and further analysis and Enables companies to identify trends, customer needs and potential areas of improvement